FAQ

Payments

What payment methods do you accept?

We accept all major credit and/or debit cards which are accepted through Stripe or PayPal. You can view our payment methods in the footer or in the checkout process.

How secure is my payment?

mPower Co. uses the most reputable and trusted payment methods currently available in the form of PayPal and Stripe which guarantees your safety. Your information and privacy are strictly protected by the SSL security protocols. To read more about SSL press here.

Shipping & Delivery

Do you ship to my country?

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. It is our top priority to bring the costumer great value and service therefore we try to deliver a fast and an exceptional service that satisfies all customers!
We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

My order isn't shipped yet? When will you ship it?

We try to ship within 48-72 hours but due to some circumstances from 3rd parties, the shipment might be delayed, so we ask for your patience. We make sure and do our absolute best to deliver shipments as fast as possible.

How long does it take for my order to arrive?

On average, our products take 7-30 days to deliver as we are shipping from overseas. Delivery times may vary depending on the destination of the order and may be influenced by restrictions that are beyond our control. We included a chart with different locations and their shipping time.

These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
The United States 5-14 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days
United Kingdom 10-30 Business days
Switzerland 10-30 Business days

*This doesn’t include our 1-4 day processing time.

How do I track my order?

  • Tracking Numbers Post 5-10 Business days after your order.
  • You can access your tracking number(s) by clicking the gold "View My Order" button within your confirmation email. This will launch your confirmation page where you can copy and then paste on the Tracking box below.
  • Status Unavailable/Pre-Shipment, or something similar, may appear. This is normal.
  • Please check weekly as tracking will not update until your order has cleared customs within your country.
  • Please contact the courier directly with any location questions after it has cleared customs. 

Note: It may take 48 to 72 hours for the tracking information to be updated by the shipping company and sometimes tracking numbers may change. If after 6 days you cannot get the tracking information of your order, please contact us at info@mpower.shop for more information.

How do I change my shipping address?

mPower Co. encourages you to triple check your shipping address and billing information when making an order to ensure success but if a mistake occurs, please email our support at info@mpower.shop immediately and we shall offer you assistance.

Will my items be sent in package?

In most situations, we ship in one package but if you order many items at once we might split the package to prevent custom duty fees and further unnecessary problems as to keep the total perceived value of the order low, thus avoiding any extra duty or sales taxes added by your local Customs. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way!

Will I be required to pay extra fees or custom duties?

Almost all of our orders go flawlessly without any custom duties but any further custom fees are beyond our control and we are not responsible for any extra custom fees. Your order may involve custom fees when it arrives to your country but once again most of orders go smoothly without any extra effort. These are not applied by us when you order therefore please contact the appropriate jurisdiction to find out further information if you are unsure about any charges applied to your orders, but as mentioned, custom fees are rare, and we do our best to prevent the packages from being falsely charged for custom fees.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Refunds & Returns Policy

ORDER CANCELLATION

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

REFUNDS

Your satisfaction is our #1 priority. Therefore, you can request a refund for faulty products.

If you do not receive the product within the guaranteed time (45 business days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

    • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

    • Your order did not arrive due to exceptional circumstances outside the control of mpower.shop (i.e. not cleared by customs, delayed by a natural disaster).

    • Other exceptional circumstances outside the control of mpower.shop

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to our Contact Us popup in the bottom right corner or emailing us at info@mpower.shop.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

EXCHANGES

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from mpower.shop.

PERSONAL INFORMATION WE COLLECT

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on our site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through our site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@mpower.shop or by mail using the details provided below: